Abound ("we," "us," or "our") operates the Abound platform at aboundcrm.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and payment information. If you sign up through a third-party service, we may receive your name and email from that provider.
Usage Data
We automatically collect information about how you interact with our Service, including pages visited, features used, timestamps, device information, browser type, IP address, and referring URLs.
CRM Data
You may upload or input contact information, email content, campaign data, and other business information into the Service. You retain full ownership of this data.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send billing-related communications
- Send service updates, security alerts, and support messages
- Analyze usage patterns to improve user experience
- Provide AI-powered features such as lead scoring and email suggestions
- Prevent fraud and enforce our Terms of Service
- Comply with legal obligations
3. Data Sharing
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Service Providers: We work with trusted third-party providers (e.g., Stripe for payments, Supabase for data hosting, email delivery services) who process data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose information when required by law, subpoena, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security assessments. While we strive to protect your data, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Export: Request a portable copy of your data in a common format.
- Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us.
To exercise any of these rights, contact us at privacy@aboundcrm.com.
6. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. These include:
- Essential Cookies: Required for the Service to function (e.g., authentication, security).
- Analytics Cookies: Help us understand usage patterns and improve the Service.
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
8. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@aboundcrm.com
Website: www.aboundcrm.com